Provenance Series Otago Valley Wet recipe for Dogs From ancient mountains to alpine valleys, this diverse region is the inspiration behind ZIWI® Peak's Otago Valley Provenance recipe. Featuring beef, venison and lamb – all free-range and grass-fed on Otago’s native grasses – and wild-caught fish from the South Island's subantarctic waters. Our delicious and naturally prepared recipe is handcrafted in our kitchens and contains 97% meat, broth, seafood and organs in authentic ratios to match the biological needs of dogs.
We also include our Z-Boost(TM) superfood blend of cold washed tripe, NZ green mussels and kelp which is a natural source of vitamins, minerals and Omega-3.
Beef, Beef Broth, Venison, Whole Southern Blue Whiting, Lamb Tripe, Beef Kidney, Lamb Lung, New Zealand Green Mussel, Lamb Plasma, Venison Tripe, Hoki, Lecithin, Beef Liver, Venison Lung, Beef Bone, Lamb Liver, Lamb Kidney, Lamb, Venison Kidney, Minerals (Dipotassium Phosphate, Magnesium Sulfate, Zinc Amino Acid Complex, Iron Amino Acid Complex, Copper Amino Acid Complex, Selenium Yeast, Manganese Amino Acid Complex), Venison Bone, Dried Kelp, Lamb Bone, Salt, Vitamins (Vitamin E Supplement, Thiamine Mononitrate, Vitamin B5 Supplement, Pyridoxine Hydrochloride, Vitamin D3 Supplement, Folic Acid).
Our policy accepts returns for up to 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot offer refunds or exchanged on foods, treats or any consumable items that are opened due to strict health policies. Please make sure you select carefully and double check your order before
At Bella & Bear we have a friendly customer service team dedicated to helping you if there comes to be any trouble with your order. Please do not hesitate to contact us if there are any problems or concerns regarding your order.
Please Note: We cannot issue refunds or exchanges unless you have first spoken to a Bella & Bear representative.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged or Fault Items
If you received a damaged order or shipment, please email photos of the damaged item to firstname.lastname@example.org, include your invoice/purchase number and name and we will work with you to resolve the issue.
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Due to the COVID-19 situation, our staffing numbers have been affected as well as our packing rates. Please know that we are doing the best we can to get your order out as quickly as possible however we expect there may be delays. We greatly appreciate your patience.
Australia Post is our chosen delivery partner, and they are dealing with unprecedented parcel volumes and interruptions to their workforce across their network. Our delivery service continues to operate across Australia, and we have taken steps to process and dispatch orders early, however with the additional volumes, we acknowledge that delivery wait times are taking longer than usual.
How much does shipping cost?
We offer FREE SHIPPING Australia Wide when you spend a minimum of $39.95. If you do not meet that minimum, we offer a FLAT RATE SHIPPING anywhere in Australia for only $8.95. You will be able to see the shipping cost on the checkout page before you proceed with payment.