The Ortho Mat is an orthopedic pet bed that features a warming faux fur cover that is machine washable. Inside is a 100mm high convoluted orthopedic Australian foam insert designed to relieve pressure points and to prolong the health of your pet’s hips and joints. It’s lightweight and allows air to flow, which is ideal for less mobile pets. The foam is treated with Ultra-Fresh antimicrobial treatment, which helps control dust mites and other household bugs that trigger allergies and asthma. It helps keep the foam fresher and cleaner for longer controlling unwanted odours caused by bacterial growth. The mat is versatile and can be used indoors, inside a kennel or crate, and is especially suited to older or injured pets and those who suffer from hip dysplasia or arthritis, it’s also suited to pets who overheat or feel the cold. Like all Superior Pet Goods beds the Ortho Dog Mat orthopaedic dog bed is guaranteed for life. We will repair or replace any product or part that is not up to scratch.
- Lifetime materials & Workmanship guarantee*
- Proudly Australian Made
- Offers orthopedic support
- Water-resistant cover
- Zippered cover
- Non-slip base
Jumbo 110 x 81 x 10 cm
Large 102 x 70.5 x 10 cm
Medium 93 x 55 x 10 cm
Our policy accepts returns for up to 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We cannot offer refunds or exchanged on foods, treats or any consumable items that are opened due to strict health policies. Please make sure you select carefully and double check your order before
At Bella & Bear we have a friendly customer service team dedicated to helping you if there comes to be any trouble with your order. Please do not hesitate to contact us if there are any problems or concerns regarding your order.
Please Note: We cannot issue refunds or exchanges unless you have first spoken to a Bella & Bear representative.
To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Damaged or Fault Items
If you received a damaged order or shipment, please email photos of the damaged item to firstname.lastname@example.org, include your invoice/purchase number and name and we will work with you to resolve the issue.
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Due to the COVID-19 situation, our staffing numbers have been affected as well as our packing rates. Please know that we are doing the best we can to get your order out as quickly as possible however we expect there may be delays. We greatly appreciate your patience.
Australia Post is our chosen delivery partner, and they are dealing with unprecedented parcel volumes and interruptions to their workforce across their network. Our delivery service continues to operate across Australia, and we have taken steps to process and dispatch orders early, however with the additional volumes, we acknowledge that delivery wait times are taking longer than usual.
How much does shipping cost?
We offer FREE SHIPPING Australia Wide when you spend a minimum of $39.95. If you do not meet that minimum, we offer a FLAT RATE SHIPPING anywhere in Australia for only $8.95. You will be able to see the shipping cost on the checkout page before you proceed with payment.